Support

We usually answer within 2 working days.

Common questions

How do I cancel AquaMind Pro?

Open your iPhone's Settings → [your name] → Subscriptions → AquaMind → Cancel Subscription. Or in the app: Profile → AquaMind Pro → Manage subscription.

How do I get a refund?

Payments are handled by Apple. Request a refund at reportaproblem.apple.com.

I changed phones. Where is my training?

Install AquaMind and log in with the same Apple, Google or email account. Your profile, chat, coach memory and workouts come back automatically. To restore Pro, tap Restore purchases in Profile → AquaMind Pro.

My Apple Watch swims don't appear.

Check Profile → Apple Health. If it isn't connected, allow access to Workouts, Swimming Distance and Heart Rate in Settings → Health → Data Access & Devices → AquaMind. New swims appear a few minutes after your watch syncs with your phone.

How do I delete my account and data?

In the app: Profile → Delete Account. This deletes your account and all your data, on your phone and in the cloud.

The coach said something wrong or inappropriate.

Tap Report (the flag) under the message, or email us. Reports help us make the coach better.